Full Refunds for any unopened items or manufacturer defects. Customer pays return shipping unless it is a defective item. 
Textiles have 1 year manufacturer warranty against defects in workmanship or materials. 
Natural and Organic Mattresses have 10 year warranty against defects in workmanship or materials. 
Other issues, please contact us directly, we are a family run business since 1992. We want our customers to be happy.